Customer Experience Specialist
Full Time • Blue Gander Window Cleaning
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Join Our Team at Blue Gander Window Cleaning!
Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment.
We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company! This key role is responsible for owning the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density. If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you.
What You'll Do:
- Inbound Command: Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours.
- Pipeline Conversion: Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates.
- Schedule Optimization: Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize "wrench time."
- Reputation Management: Manage the customer feedback loop (Surveys/Reviews) and resolve "Relational" callbacks (unhappy customers who don't need a redo, just an apology/adjustment).
- Outbound Momentum: Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule.
- Collaborate with sales and operations teams to maintain seamless workflows.
- Take on new tasks as needed, demonstrating flexibility and adaptability.
What We Offer:
Health and Dental Insurance: 100% premium coverage after 90 days with an option Vision addon at the employees cost.
Generous Time Off: Two weeks of Paid Time Off and five paid holidays annually.
Leadership Development Opportunities: Grow with us!
Supportive Team Culture: Collaboration and mutual success are at the heart of our company.
Who You Are:
You enjoy talking on the phone—texting is for introverts!
Numbers and data are your jam—you thrive in spreadsheets and analysis.
You’re a confident decision-maker and can work independently.
Providing excellent customer service and making people happy energizes you.
You’re tech-savvy, comfortable with a variety of web-based software.
You love solving puzzles and finding solutions to workflow challenges.
Organization and communication are your superpowers.
You’re excited about building, improving, and enhancing processes.
Able to pass a background check.
Hours: Monday-Friday, 8:30 AM - 5:30 PM
If you’re ready to join a team where the owners support and care for their employees, where your contributions make a real impact, and where you can grow alongside the company, we’d love to hear from you.
Apply Now and Be Part of Something Great!
Compensation: $21.00 per hour
Wouldn’t it be amazing to work with a company that appreciates you? How great would it be to work for a boss that shows you respect and appreciation? Wouldn’t you like to work with a team made up of top performers?
Blue Gander Window Cleaning is your company. Our mission is to build opportunity while brightening the world. We want to WOW every customer by improving their day and yours. We want to treat each other like family.
Here are a few reasons you will love being part of our team
- We are growing rapidly and there is plenty of opportunity for advancement.
- We only hire awesome people, so you won’t have to deal with incompetent jerks.
- You will grow here, both professionally and personally.
- You will be appreciated for your efforts, talent and attitude.
- Work outdoors and get to travel the treasure valley
- We pay for your health AND dental insurance!
- Two weeks paid vacation per year!
You can qualify to join our team if…
- You are upbeat and positive each day (if you like to sing in the shower, this is a good sign).
- You can check your ego at the door and work with a team.
- You will proudly wear a badge that confirms your background check.
- You have a healthy respect for heights, but aren’t afraid of ladders
- You are looking to grow professionally AND personally.
- Can lift over 50 lbs
- Valid driver's license and reliable transportation
- Smartphone with Data Plan for Business use
Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to the International Window Cleaning Association.
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